I tried to have faith in you, but now I have lost faith in all airlines. I spent over two hours yesterday on the phone with six different representatives and all I wanted to do is book a flight and use credit from a previous flight. Not too difficult, right? But apparently for your employees in India, it was very difficult. Don’t worry, you are still charging me more than $100 than you are supposed to, but I ran out of patience and just can’t argue with your employees any more. Maybe that is just one more of your ridiculous policies to try to suck your customers’ wallets dry. Let’s overcharge them and not have any of our employees speak English so our customers get so frustrated they just give up and pay. Good plan.
Also, why is it that every time I call and ask about a flight I am looking to book, it doesn’t exist in your system? It is there plain as day on your website. Maybe you should get them synced up or getter a better system. Just a thought.
Sincerely,
A Very Disgruntled Customer
2 comments:
I don't remember which airline but I heard something about one airline that is going to charge $50 just for you to talk to a real person when you call, instead of a machine. Seriously!?! What is the deal with these airlines. (It may have something to do with the fact that they are fighting bankruptcy.) I hope you don't have any more experiences like this. These types of things make me want to scream.
I hate Delta airlines w/ a firey passion that will never die. My flight with them from DC to WA was less than $200. The cost for my luggage? $375!!!! They reeled me in by making the first bag free and the second bag only 25 dollars. Somehow they managed to charge $350 for the next two bags. I am planning on writing a very angry letter, but I haven't gotten around to it yet. I am thinking of abandoning airlines altogether and traveling by donkey.
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